Read online Message Me: The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence - Joshua March file in ePub Online

Read Message Me: The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence - Joshua March file in ePub

The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social

Title : Message Me: The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence
Author : Joshua March
Language : en
Rating :
4.90 out of 5 stars
Type : PDF, ePub, Kindle
Uploaded : Apr 03, 2021

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